Last updated 28 April 2026
Cookie Policy
1. Introduction
This Cookie Policy explains how Flowkei Line("Flowkei Line", "we", "us", "our") uses cookies and similar technologies on www.flowkeiline.com and any associated subdomains (the "Website"). It explains what cookies are, why we use them, and how you can control them.
2. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and remember information about your visit.
- Session cookies are deleted when you close your browser.
- Persistent cookies stay on your device for a set period.
- They may be set by us (first-party) or by third parties (third-party).
3. How We Use Cookies
Flowkei Line uses cookies to:
- keep the Website and customer dashboard functioning correctly
- secure logins and protect against fraud and abuse
- remember your preferences and recent settings
- process subscription payments through Stripe
- measure how visitors find and use our marketing pages
- measure the performance of our advertising campaigns
4. Types of Cookies We Use
4.1 Strictly Necessary
Required for core functionality such as authentication, session management, payment processing, and security. These cookies do not require consent.
4.2 Analytics
Help us understand how visitors interact with the Website — pages viewed, traffic sources, errors, and performance. Used only with your consent.
4.3 Functional
Remember preferences such as language, region, or interface settings to improve your experience.
4.4 Marketing
Help us measure the effectiveness of our advertising and reach business decision-makers who may benefit from Flowkei Line. Used only with your explicit consent.
5. Cookies We Use
The table below lists representative cookies on flowkeiline.com:
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| fkl_session | Flowkei Line | Maintains user session | Strictly necessary | Session |
| fkl_csrf | Flowkei Line | Prevents cross-site request forgery | Strictly necessary | Session |
| fkl_consent | Flowkei Line | Stores your cookie preferences | Functional | 12 months |
| __stripe_sid | Stripe | Payment session security & fraud prevention | Strictly necessary | 30 minutes |
| __stripe_mid | Stripe | Device identification for payment fraud prevention | Strictly necessary | 1 year |
| fkl_platform_session | Flowkei Line | Maintains your platform session across booking, communication, and CRM features | Strictly necessary | Session |
| _ga | Google Analytics | Distinguishes users for analytics | Analytics | 2 years |
| _ga_XXXXXXX | Google Analytics | Tracks session state | Analytics | 2 years |
| _fbp | Meta (Facebook) | Advertising and conversion tracking | Marketing | 3 months |
6. Third-Party Cookies
We use trusted third-party service providers to operate our platform. These providers support booking, communication, payments, and data processing functionality, and may set cookies in the course of delivering those services. The categories include:
- Payment processing — secure checkout, fraud prevention, and billing (e.g. Stripe).
- Platform infrastructure — booking, communication, CRM, and call-handling functionality delivered through our underlying service providers.
- Analytics — anonymised usage measurement to help us improve the product (e.g. Google Analytics).
- Marketing — advertising and conversion measurement where you have given consent (e.g. Meta Pixel).
These providers process data under their own privacy policies and only handle the information needed to deliver their part of the service.
7. Legal Basis
Under UK and EU data protection law (UK GDPR, GDPR, and PECR):
- Strictly necessary cookies are used under legitimate interest and do not require consent.
- Analytics, functional, and marketing cookies require your prior consent.
8. Your Choices
When you first visit the Website you can accept all cookies, reject all non-essential cookies, or customise your preferences. You can change your choices at any time by clearing your browser cookies for flowkeiline.com or by adjusting browser settings to block or delete cookies. Disabling strictly necessary cookies may prevent parts of the Website from working.
9. International Transfers
Some of the third parties listed above may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses, or transfers to jurisdictions deemed adequate.
10. Updates
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our Services. Updates will be posted on this page with a revised "Last updated" date.
11. Contact
Questions about cookies or this policy? Email support@flowkeiline.com.